mvb88 Privacy Policy
Your personal information is completely safe with us — learn in detail here how mvb88 collects, stores, and uses your information.
1. Introduction and Scope
mvb88 is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users and are fully committed to protecting your personal information. This Privacy Policy ("Policy") applies to all services provided through the mvb88 website, mobile application, and other digital services.
By reading this policy you will learn what kind of information mvb88 collects about you, how that information is used, who it is shared with, and what rights you have to control your own information. By using our services you agree to abide by the terms set out in this Privacy Policy.
Important: This policy is a supplement to the Terms and Conditions. We ask that you read both documents carefully before starting to use mvb88 services.
2. What Information We Collect
mvb88 collects various types of information during your account registration and use of our services. These are discussed in detail below.
2.1 Identity and Contact Information
We collect the following information at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Current address
- National ID or passport number (when identity verification is required)
2.2 Financial Information
We collect the following financial information during deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Visa or Mastercard details (where applicable)
Please Note: We never store your full card number or PIN/OTP. All financial information is kept secure through industry-standard encryption.
2.3 Usage Information
The following information is collected automatically while you use our platform:
- IP address and device type
- Browser version and operating system
- Login time and session duration
- Pages visited and game history
- Location-based information (at country level only)
3. Purpose of Data Use
mvb88 uses your information only for lawful and transparent purposes. We never use your information for unnecessary or unreasonable purposes.
The main purposes for which your information is used are:
- Account Management: For registering, verifying, and maintaining your account.
- Service Delivery: For the smooth operation of gaming, betting, and payment services.
- Financial Transaction Processing: For accepting deposits and processing withdrawals.
- Customer Support: For resolving your complaints, questions, and requests.
- Security Assurance: For preventing fraud, money laundering, and other illegal activities.
- Bonuses and Promotions: For ensuring offers and rewards applicable to you.
- Legal Compliance: For complying with applicable laws and regulations.
- Service Improvement: For improving platform quality and user experience.
mvb88 does not send any marketing communications without your prior consent. You can stop marketing communications at any time by contacting us.
4. Data Sharing and Third Parties
mvb88 does not sell, rent, or transfer your personal information to third parties without permission. However, in certain circumstances, we may share limited information with trusted partners in order to provide our services.
4.1 Service Provider Partners
We may share necessary information with the following types of service providers:
- Payment processors (bKash, Nagad, Rocket, Upay, banks)
- Identity verification services
- Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming)
- Technology and infrastructure services
- Customer support service providers
4.2 Disclosure for Legal Requirements
In the following circumstances we may be legally required to disclose your information:
- Upon receipt of a court order or summons
- In response to a lawful request from a government investigative authority
- When required to prevent money laundering or terrorist financing
- When obligated to comply with applicable law
Our Commitment: We will never disclose your information to third parties except for legal reasons. All of our third-party partners operate under confidentiality agreements.
5. Cookies and Tracking Technologies
mvb88 uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and support the smooth operation of the platform.
5.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
- Functional Cookies: For remembering your preferences (language, theme, etc.).
- Analytics Cookies: For understanding user behavior, which helps with platform improvement.
- Performance Cookies: For identifying page load times and technical issues.
5.2 Cookie Controls
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may disrupt login and transaction-related functions.
6. Data Security Measures
mvb88 follows industry-standard technical and organizational measures to protect your information. Our security infrastructure is continuously reviewed and updated.
6.1 Technical Security
- SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
- Database Encryption: Stored information is kept in encrypted form.
- Firewall Protection: Advanced firewall and intrusion detection systems remain active.
- Two-Factor Authentication (2FA): An additional security layer for your account.
- Regular Security Audits: Regular security testing by independent experts.
6.2 Organizational Security
- Access to information is restricted to authorized staff only.
- All staff receive regular data protection training.
- A rapid response plan is in place in the event of a data security breach.
If a security breach occurs that affects your information, we will notify you directly as quickly as possible and take steps to resolve the situation.
7. User Rights
As a user of mvb88 you have certain fundamental rights over your personal information. We respect these rights and are committed to helping you exercise them.
- Right of Access: You may request a copy of the information we hold about you at any time.
- Right to Rectification: If any of your information is incorrect you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
- Right to Data Portability: The right to receive your information in a structured, commonly used format.
- Right to Object: The right to object to certain types of data processing, particularly in the case of direct marketing.
To exercise these rights, write to [email protected]. We will generally respond to your request within 30 working days.
8. Data Retention Period
mvb88 retains your information only for as long as is necessary to fulfill the purpose for which it was collected or to meet applicable legal obligations.
- Active Account: All information is retained for as long as the account remains active.
- After Account Closure: Financial transaction and identity verification information is retained for a minimum of 5 years, as required by law.
- Support Conversations: Generally retained for up to 2 years.
- Gaming Logs: Retained for the period specified under applicable regulations.
- Marketing Preferences: Deleted within a reasonable time after you withdraw your consent.
9. Protection of Minors
mvb88 services are for persons aged 21 or over only. We make no intentional effort to collect or process the information of minors.
An age verification process is in place at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be deleted.
21+ Only: If you become aware of any minor using our platform, please notify us at [email protected].
10. Changes to the Privacy Policy
mvb88 reserves the right to update this privacy policy from time to time. If such changes occur, we will notify you in the following ways:
- A prominent notice will be published on the website.
- A notification will be sent to your registered email address.
- For significant changes, your consent to the new policy may be requested.
If you continue using mvb88 after any changes, it will be assumed that you have agreed to the updated privacy policy. If you disagree with the changes, please contact us to close your account.
The date of the most recent update to this policy is shown at the top of the page under "Last Updated". If you need a previous version, please contact us.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy or the handling of your information, please contact us through the following:
- Email: [email protected]
- Live Chat: Get direct support in Bengali 24/7
We are committed to resolving all your requests as quickly as possible. Complex requests may generally take up to 30 business days to process.
Have a question about your privacy?
Our dedicated support team is available in Bengali 24/7. Contact us now for any data protection related questions.